WORKSHOP RESOURCES

 

 

As always, it was a pleasure to conduct the Customer Service and Management Training at Sea Breeze. And as promised, this is the site with the slide decks and other information. 

Communication Self Assessment:  All of you know, I am a huge fan of self-assessment  -- not just in Communication but for every area of our lives. Based on what we discussed during our first day together, here is a link to a wonderful Communications self-assessment tool on the MindTools website, "How Good Are Your Communication Skills?".   MindTools offers amazing self-assessment tools for free. Check them out!

 

More on Communication Styles:  And click here to download a printable version of  Styles Comparison Chart: 

 

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Management Training Day 1 :  Click here to download a printable version of the slide presentation that I used during our workshop on Day 1. 

 

Open Honest Communication Exercise for Managers: Click here

 

Management Training Day2 :  Click here to download a printable version of the slide presentation that I used during our workshop on Day 2. 

 

 

Here are some documents we used in the training that you may find helpful: 

 

Coaching Self Assessment

SWOT Analysis

Goal Statement Document

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Customer Service Training Day1 :  Click here to download a printable version of the slide presentation that I used during our workshop on Day 1. 

 

Customer Service Training Day2 :  Click here to download a printable version of the packet from our workshop on Day 2. 

 

Customer Service Training Day 2 :  Click here to download a printable version of the slides we used (these were not included in the packet)

 

Here are some documents we used in the training that you may find helpful: